Updated as of November 2025
Please take a moment to review our shop policies below. If you have any questions, reach out through our contact form, we’ll get back to you as soon as possible!
For international drop buddies using a proxy address:
If we aren’t informed ahead of time, both orders will be refunded automatically.
Please take a moment to review our shop policies below. If you have any questions, reach out through our contact form, we’ll get back to you as soon as possible!
Refunds, Returns, or Exchanges
- All sales are final. We do not offer refunds or returns unless you received the wrong item.
- Exchanges are only available for Standard/A grades with major flaws or misgrading (subject to availability).
- Orders placed under the same name or address will be refunded immediately.
Shipping & Delivery
- We cannot ship to the EU or UK due to new regulations. Please use a proxy service if you live there.
- All orders ship from the USA via USPS within 5–10 business days after purchase. Tracking is included.
- We are not responsible for shipping delays once your package has been sent. Please contact your local post office for delivery issues!
- Combined shipping is available only for in-stock items. If you placed separate orders, use our contact form to request combined shipping.
- Any major updates or delays will be posted on our Instagram!
Address Changes
- In-stock orders: changes allowed within 48 hours of purchase.
- Pre-orders: you can update your address anytime before shipping using the contact form (must match the original order name/email).
- We cannot process address changes if the new address is in a different country. In this case, you will need to purchase a new shipping label.
Drop Buddies
No cancellations or address changes for drop buddy orders. Please coordinate shipping details between yourselves.For international drop buddies using a proxy address:
- Let us know before the drop if you’ll be sharing an address.
- After the drop, send us both order numbers so we can confirm and process them properly.
If we aren’t informed ahead of time, both orders will be refunded automatically.
Presales
- Preorder timelines can range from 3–6+ months. Please only preorder if you’re comfortable waiting!
- We’ll share production updates on Instagram, feel free to contact us anytime for status updates. Your patience and understanding are greatly appreciated!
Reselling & Trading
You're free to trade or sell once you have purchased any of the pins. But please keep a few things in mind:- No trading or reselling within 30 days of receiving your pins.
- You may rehome a pin within 30 days only if it’s sold at drop price (plus shipping + fees).
- We ask that you do not participate in any shop drop with the intention of using our pins as traders.